1717 Responsible Gaming — Play Smart, Play Safe
1717 believes that healthy entertainment starts with self-awareness. This page provides guides, information, and self-control tools to help Malaysian users enjoy their gaming experience within reasonable and responsible limits.
Your safety and well-being are our top priority.
What is 1717's commitment to responsible gaming?
Built for Malaysian users, one of 1717's core principles is ensuring that online entertainment remains enjoyable and never becomes a burden. Online gaming should bring joy, not stress — and we take seriously our responsibility to help users maintain that balance.
1717 offers a range of self-control tools accessible directly from your account dashboard. We encourage all users to play within their own means and never use money set aside for daily expenses or family needs as their gaming budget.
Remember: online gaming is for entertainment. If it starts to feel like a burden or an obligation, that's a sign you need to step back and reassess your gaming habits.
Warning signs of problematic gaming behaviour
Recognising risky behavioural patterns early can help you take action before things become a more serious problem. Here are some warning signs to watch out for:
- Feeling compelled to keep playing even after deciding to stop.
- Using savings, loans, or money meant for daily necessities to fund gaming.
- Lying to family members or friends about your gaming activity and the amount of money spent.
- Playing to escape stress, sadness, or personal problems.
- Feeling restless, irritable, or uncomfortable when you haven't played for an extended period.
- Trying to recover losses by continuing to play — this habit, known as "chasing losses", often makes things worse.
- Gaming activity is starting to affect your personal relationships, work, or daily responsibilities.
If you recognise any of the signs above in yourself, please take a break and consider using the self-control tools available on 1717.
How to set practical time and budget limits
Decide on the maximum amount you're comfortable depositing in a month before you start playing. Think of this as an entertainment budget — just like a budget for movies or dining out. Once the limit is reached, stop depositing for that month.
Set a maximum duration for each gaming session — for example, no more than 60 to 90 minutes at a stretch. Use your phone timer as a reminder. When time is up, wrap up and take a break of at least 30 minutes before your next session.
Set a daily loss limit that won't strain your finances — for example, RM 50 or RM 100 per day. Once that limit is reached, close the platform and do something else. Don't try to recover your losses on the same day.
These limits aren't just guidelines — they are effective self-protection tools. Users who set limits before playing are more likely to maintain a positive gaming experience and avoid falling into harmful patterns.
Self-control features available in your account
1717 offers several self-control features that you can access directly from your account settings after logging in. These tools are designed to give you full control over your gaming experience:
- Deposit limits: You can set daily, weekly, or monthly deposit limits to control how much money goes into your account. Once a limit is set, it takes effect immediately and can only be decreased right away — increasing a limit requires a waiting period.
- Cooling-off period: If you feel you need a break from playing for a while, you can activate a cooling-off period ranging from 24 hours to 30 days. During this time, you will not be able to log in or make any transactions.
- Self-exclusion: For users who wish to stop playing for an extended period, our self-exclusion feature allows you to block access to your account for a minimum of 6 months. Once the exclusion is active, the account cannot be reactivated until the period has ended.
To access any of these features or request further assistance, please reach out to the 1717 support team via live chat after logging in, or email us at [email protected].
Minor protection and life balance
1717 is strictly limited to users aged 18 and above. This is a non-negotiable policy. All registrations require age verification, and 1717 reserves the right to request identity verification documents at any time.
If you are a parent or guardian, we encourage you to take the following steps to prevent children from accessing online gaming platforms:
- Make sure your account password is not accessible to children.
- Log out of your account after every session, especially on shared devices.
- Use parental control software on devices accessible to children.
- Do not save your login credentials in any browser on devices that children can access.
Beyond child protection, we also remind all users to maintain a healthy life balance. Gaming should never replace quality time with family, physical activity, or work responsibilities. Take care of yourself — and those you love.
- Set dedicated time for playing — don't let it interfere with your daily routine.
- Play as a form of enjoyment, not as an escape from problems.
- Stay connected socially and keep up with the offline activities you enjoy.
- Getting enough sleep matters — avoid playing late into the night on a regular basis.
When should you seek professional help?
If you or someone you know is showing signs of gaming dependency, seeking help is a smart and courageous step. Gambling addiction is a treatable mental health condition, and there is no shame in asking for support.
Signs that professional help may be needed include being unable to stop playing even when you want to, serious financial difficulties caused by gaming, or significant strain on personal relationships and work.
For more information on the account control features available on the 1717 platform, please refer to our FAQ page us or contact customer support via live chat after logging in. Our team is ready to help you activate any self-control features you need, without judgment or question.
Remember: 1717 is here for responsible entertainment. Your well-being matters more than any game.
Need help or more information?
The 1717 support team is ready to help you manage your account settings, activate playing limits, or answer any questions related to responsible gaming. Contact us or check FAQ for an immediate response.