1717 Privacy Policy — User Information Protection
This Privacy Policy explains how the 1717 platform collects, uses, stores, and protects the personal information of users in Malaysia. By using this platform, you agree to the practices described in this document. Please read it carefully to understand your privacy rights.
Last updated: 2026. This policy applies to all users of the 1717 platform.
What information do we collect from you?
When you register or use the 1717 platform, we collect certain categories of information necessary to operate the service safely and efficiently.
Account information: This includes your full name, date of birth, email address, phone number, and encrypted password. This information is required to verify your identity and ensure that only eligible users can access the service.
Payment information: We record the details of all deposit and withdrawal transactions in MYR (RM) — including the payment method used (FPX or TNG eWallet), amount, and transaction date. Bank account numbers and other sensitive details are encrypted and are not stored in a directly readable format.
Device and browser information: We collect technical data including device type, operating system, browser type, IP address, and screen resolution. This information is used to optimise how the platform displays across different devices and to detect any unusual activity.
Usage data: Login session records, pages visited, time spent, and actions taken within the platform are logged for internal analytics and service improvement purposes.
How is your information used?
1717 uses the information collected solely for platform operations and service improvement for Malaysian users. We do not sell your personal data to any third party for advertising purposes.
The primary purposes for which your information is used are:
- Processing account registration and verifying user identity.
- Process deposits and withdrawals in RM securely.
- Detecting and preventing fraud, money laundering, or account misuse.
- Sending important notifications related to your account, transactions, and platform updates.
- Improving platform performance and user experience based on usage patterns.
- Complying with legal obligations and regulations applicable in Malaysia.
All marketing communications sent by 1717 will include an unsubscribe option. You can manage your communication preferences through your account settings after logging in.
How are cookies and tracking used on this platform?
The 1717 platform uses cookies — small text files stored in your browser — to enhance user experience and ensure the platform functions correctly. Cookies allow the platform to remember your login session, language preference, and display settings so you don't need to reconfigure them each time you access the platform.
There are several types of cookies in use:
- Session cookies: Automatically deleted when you close your browser. Used to maintain your active login session.
- Persistent cookies: Stored for a set period to remember user preferences such as language and display settings.
- Internal analytics cookies: Used to understand overall platform usage patterns for improvement purposes.
You can manage or delete cookies at any time through your browser settings. However, disabling cookies may affect certain platform functions, such as keeping you logged in.
Data storage, security, and third-party sharing
All 1717 user data is stored on servers protected with SSL encryption and industry-standard technical security measures. Access to sensitive data is restricted to authorised personnel only and is subject to regular audits.
Account data and transaction records are retained for as long as required to fulfil our legal and applicable financial regulatory obligations. Once the retention period ends, data will be securely deleted or anonymised.
Third-party sharing: 1717 does not sell or rent user personal data to third parties. However, we may share information in the following situations:
- With payment service providers (FPX, TNG eWallet) required to process transactions — they are subject to their own privacy policies.
- When required by law, court order, or an enforcement agency with the relevant jurisdiction.
- In the event of a business transfer or merger, users will be notified in advance.
All third parties working with 1717 are required to uphold data protection standards equivalent to or higher than those set out in this policy.
Your rights as a user and how to contact us
As a 1717 platform user, you have the following rights regarding your personal data:
- Access rights: You may request a copy of the personal information we hold about you through your account settings or by contacting customer support.
- Right to rectification: If any information we hold is inaccurate or out of date, you can request a correction through your account dashboard.
- Right to erasure: You may request account closure and deletion of your personal data, subject to applicable legal retention obligations.
- Right to object: You may object to the processing of your data for marketing purposes at any time, free of charge.
This Privacy Policy may be updated from time to time to reflect changes in platform practices or legal requirements. Any significant changes will be communicated to registered users via email or in-platform notification before they take effect.
For any enquiries about this Privacy Policy, how your data is used, or to submit a privacy rights request, please contact us by email at [email protected] or via the support chat function available after logging in to the platform. You can also get additional information through FAQ page us.